1. Scope
This Privacy Policy explains how the website drparivalavan.com (“the website”, “we”, “us”, “our”) collects and handles personal data. It applies when you use our contact or appointment enquiry form, subscribe to updates, or contact us through the WhatsApp button. The website is an information and scheduling resource. It is not a clinical records system, and using it does not create a doctor–patient relationship.
2. Data we collect
Information you provide: your name, email address, phone number, and any details you enter in the contact or appointment enquiry form or send by WhatsApp; and your email address if you subscribe to updates.
Information collected automatically: your IP address, browser type, device information, pages visited, and similar data collected through cookies and analytics.
Please do not submit medical records, investigation reports, images, or detailed health information through the website or WhatsApp. Please bring any clinical information to your consultation instead.
3. Why we use your data
To respond to your enquiries; to arrange, confirm, or reschedule appointments; to send updates you have requested; to maintain, secure, and improve the website; and to meet applicable legal obligations.
4. Consent and legal basis
We process your personal data on the basis of the consent you give when you submit a form or message to us, in line with India’s Digital Personal Data Protection Act, 2023. You may withdraw your consent at any time by contacting our Grievance Officer (below); withdrawal does not affect processing already carried out.
5. Cookies and analytics
The website uses standard cookies and analytics tools (for example, Google Analytics) to understand traffic and improve usability. You can control or disable cookies through your browser settings; some features may not function fully if cookies are disabled.
6. Sharing and third parties
We do not sell or rent your data, and we do not share it with advertisers. Limited data may be processed by service providers who help operate the website — for example hosting, analytics, email or form delivery, and WhatsApp messaging. Where any provider processes data outside India, we take reasonable steps to ensure it remains protected.
7. Data retention
We keep enquiry and appointment data only for as long as necessary for the purpose for which it was collected, or as required by law, after which it is deleted or anonymised.
8. Security
We apply reasonable technical and organisational measures to protect your data. No transmission over the internet can be guaranteed completely secure, so please avoid sending sensitive health details through the website.
9. Your rights
Under the Digital Personal Data Protection Act, 2023, you may request access to your personal data, ask us to correct or erase it, and withdraw your consent. To exercise any of these rights, or to raise a concern, please contact our Grievance Officer below.
10. Children
The website is intended for users aged 18 years and over. We do not knowingly collect personal data from minors.
11. Grievance Officer / Contact
[Name — e.g., Physician Assistant to Dr. Parivalavan Rajavelu]
Email: [dedicated practice email]
Phone: [dedicated practice number]
We will acknowledge requests within 48 hours and respond within the timelines set by applicable law.
12. Changes to this policy
We may update this policy from time to time. Any change will be shown by the “Last updated” date at the top of this page.